NZ Gold Guitar Awards – Statement of Expectations
At the Gore Country Music Club and the NZ Gold Guitar Awards, we are committed to creating an environment where everyone feels welcome, respected, and safe.
Whether you are a performer, nominee, guest, volunteer, organiser, or supporter, we ask that you treat everyone with kindness, respect, and fairness. There is no place for discrimination, bullying, harassment, or any form of harmful behaviour at our events. We proudly celebrate and value diversity in all its forms, including culture, ethnicity, religion, disability, age, gender, and sexual orientation.
Our commitment is to act with integrity, professionalism, and courtesy, and we ask the same from everyone who takes part in our events. Together, we can create a space where country music and community truly thrive.
If at any time you feel uncomfortable or witness behaviour that does not align with these values, please speak up.
You can reach out to:
• Julie Mitchell, President, Gore Country Music Club – julie.mitchell@bayleys.co.nz
• Philip Geary, Convenor, NZ Gold Guitar Awards – info@goldguitars.co.nz
• Vanessa Harvey, Event Manager, NZ Gold Guitar Awards – hello@goldguitars.co.nz
For additional support, you can contact:
NZ Gold Guitar Awards - Complaints Procedure
Purpose
The NZ Gold Guitar Awards are committed to ensuring transparency, fairness, and accountability in all aspects of our operations. We value feedback from participants, volunteers, and the public, and we take all complaints seriously. This procedure outlines how to make a complaint and how it will be handled.
1. Making a Complaint
If you have a complaint about any aspect of the NZ Gold Guitar Awards, please make your complaint in writing and send it to:
Philip Geary - info@goldguitars.co.nz
Vanessa Harvey - hello@goldguitars.co.nz
Your complaint should include:
• Your name and contact details, or those of your organisation. (Please note: we cannot investigate anonymous complaints.)
• A clear description of the issue and the reason for your complaint.
• The outcome you would like to see.
• Any supporting information or material relevant to your complaint.
2. How We Handle Complaints
• Acknowledgement: We will acknowledge receipt of your complaint within 7 days.
• Fair Process: If another person or party is involved, your complaint (and any relevant supporting material) will be shared with them so they have the opportunity to respond.
• Response: You will receive a written response within 14 days of acknowledging your complaint, or as soon as practicable after receiving any comments from the other party (if relevant).
• Record Keeping: A register of all complaints and responses will be maintained for accountability and future reference.
• Follow-Up: Our response will outline any next steps and provide you with the opportunity to take the matter further if you are not satisfied.
• Your Response: You will have 21 days to provide any comments or a response to our reply.
• Escalation: If you are not satisfied with the outcome, you will have an additional 14 days to request that the matter be referred to an alternative dispute resolution process.
3. Commitment to Improvement
We view complaints as an opportunity to improve our events, processes, and communication. All feedback will be considered constructively and confidentially.